SURKHAVE Enrollment: FAQ, Next Steps and Onboarding

This page explains the SURKHAVE enrollment experience in clear, usable steps. It is designed for students and parents who want to join O-Levels, A-Levels or IELTS preparation with minimal fuss. We outline what to expect, how to prepare paperwork, payment options, orientation and common questions so you can begin learning quickly.

1. Open the Enrollment Page: Visit our enrollment form and enter basic information: learner name, level (O/A/IELTS), subjects and preferred mode.
2. Choose schedule: Pick a timeslot from available live classes or join a waitlist for preferred times. You can select online, in-person or hybrid delivery.
3. Provide contact details: Add parent or guardian contact where required. We use this to send confirmations and safety notices.
4. Upload optional documents: A recent report or sample work is helpful but not mandatory.
5. Agree to terms: Review our Terms & Conditions and Privacy Policy and confirm consent.
6. Complete payment if needed: Pay online or request alternative payment guidance.
7. Receive confirmation: After submission you get a welcome email with login details, schedule and onboarding checklist.
8. Attend orientation & demo: Join a short orientation video and an optional demo class before regular sessions begin.

Course fees are shown clearly on the enrollment page. We accept card payments and local bank transfers; receipts are emailed after payment. Some packages offer instalments or trial periods. If you need a different arrangement, contact support and we will discuss options where possible.

Refunds and cancellations follow our Refund Policy — check the enrollment page for timelines that apply to your chosen package.

After confirmation you receive a welcome pack with login credentials, a short orientation video, and a checklist for your first week. Orientation covers how to join live sessions, access recordings, submit assignments, and view progress reports. Parents can attend a short onboarding session to see how to support their learner.

Can I switch from online to in-person?

Yes, switches are possible subject to seat availability. Contact support to request a transfer and we will advise on next steps.

What if my payment fails?

If payment does not go through the checkout shows error details; contact support for instructions or alternative payment methods. Your spot is not confirmed until payment clears unless you are on a trial or a scholarship.

Do you provide invoices?

Yes — invoices and receipts are emailed after payment. You can also request a PDF invoice via support.

Parents receive a secure portal showing attendance, recent scores and suggested next steps. We offer short onboarding sessions for parents to explain the dashboard and how to support study without micromanaging. Parental consent is requested where required for minors.

Prepared by the Surkhave Team — tutors and student support staff. For more about our approach visit our about page.